Privacy Policy

1. Introduction

UK Dry Cleaning LTD ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dry cleaning and laundry services, visit our website, or interact with us.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: UK Dry Cleaning LTD
Company Registration Number: 12345678
Registered Address: 123 High Street, London, W1A 1AA, United Kingdom
Contact Email: privacy@ukdrycleaning.co.uk

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password (encrypted), account preferences
• Service Information: Details about garments, special care instructions, pickup and delivery preferences
• Payment Information: Billing address, payment card details (processed securely through our payment processor)
• Communication Records: Records of correspondence, customer service interactions, and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Processing and fulfilling your dry cleaning and laundry orders
• Scheduling pickup and delivery services
• Providing customer support and responding to inquiries
• Sending service-related notifications and updates

3.2 Business Operations

• Processing payments and maintaining financial records
• Managing customer accounts and preferences
• Improving our services and customer experience
• Conducting internal research and analytics

3.3 Marketing and Communications

• Sending promotional offers and newsletters (with your consent)
• Providing information about new services and special offers
• Conducting customer satisfaction surveys

3.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our terms and conditions
• Resolving disputes and addressing complaints

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Processing based on your explicit consent, which you can withdraw at any time

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment processors for secure transaction processing
• Delivery partners for pickup and delivery services
• IT service providers for website hosting and maintenance
• Marketing service providers (with your consent)

5.2 Legal Requirements

• Law enforcement agencies when required by law
• Regulatory authorities for compliance purposes
• Legal advisors in connection with legal proceedings

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Staff training on data protection and security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Customer Records: 7 years after last transaction (for tax and accounting purposes)
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: 26 months from collection
• CCTV Footage: 30 days (if applicable at our premises)

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at privacy@ukdrycleaning.co.uk

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered customers
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the UK supervisory authority: